First Orion: Leading Employee Happiness, Driving Success with People-Focused Culture

First Orion is the leading provider of branded call solutions, with over 5M calls branded daily. Turns out, not only does First Orion lead in providing solutions to the world’s telecom carriers, enterprises, and developers — they also shine in workplace culture. Their great people have earned a Distinguished Amazing Workplace Award in recognition of their superior Employee Happiness®.

Measuring Employee Happiness®

Understanding that employee happiness is critical for organizational success, First Orion engaged in Amazing Workplace’s Employee Happiness® Conversation, an anonymous survey that uses patent-pending feeling verification technology. The comprehensive approach of the Happiness Conversation ensures an accurate assessment of how employees really feel.

In their January 2025 Happiness Conversation, an incredible 84% of employees participated, with over 85% of employees responding that they are happy or very happy working at First Orion, and over 96% saying they were satisfied or better. These results placed First Orion among the most select group of workplaces in overall happiness, among a handful of companies with a “Distinguished” status assigned to their Amazing Workplace award

It’s the People

First Orion’s results come down to the most important factor: its people. Their impressive results demonstrate the strength of the workplace culture, where people share a commitment to the organization’s values, and each member of the team contributes to an environment where everyone enjoys coming to work. Employees gave strong approval of the workplace experience, highlighting safe communication, fun teams, meaningful work, and leaders who empower and support staff.

Employees appreciated the opportunity to give detailed, anonymous feedback, and they gave top marks to the Amazing Workplace Conversation itself, with 97% of employees saying they liked it.

Focused on Action

Celebrating success from the Happiness Conversation is important, but First Orion isn’t stopping there. Leadership is leveraging insights from the Amazing Workplace Platform to maintain what’s working and make thoughtful improvements where needed. Because at First Orion, creating a people-first culture isn’t just a goal – it’s the foundation to the company’s continued innovation and growth.

“We are incredibly proud to be recognized as a Distinguished Amazing Workplace, and even more proud of what that recognition represents — our people,” said Libbi Whitehurst, Chief People Officer at First Orion. “Creating a culture where team members feel safe, valued, and inspired is at the heart of everything we do. The results of the Happiness Conversation affirm what we strive for every day: to build a workplace where people love to come to work, contribute meaningfully, and grow together. We’re committed to listening, taking action, and continuously raising the bar for what a people-first culture looks like.”