From Mission to Momentum: How PSU Builds a Culture of Success

Production Services Unlimited, Inc. (PSU) is a non-profit organization dedicated to empowering individuals with developmental disabilities across seven counties in southwest Ohio. Since 1971, PSU has helped people discover possibilities, define their goals, and build fulfilling lives. Today, as an accredited Medicaid provider, PSU delivers a full continuum of services—including employment programs, vocational training, and adult day services—that spark community connection, skill-building, and independence.

Measuring Employee Happiness®

PSU knows that thriving organizations start with happy employees. That’s why in 2024, they partnered with Amazing Workplace to measure and elevate employee happiness through the patented Employee Happiness® Conversation. This anonymous, research-backed process verifies how employees truly feel at work. This year, 100% of participants report they often feel satisfied, happy, or very happy at work—a 9% jump from last year.

Powered by People

For PSU, success is rooted in people. An extraordinary 95% of employees report feeling happy or very happy with the work they do, a clear sign of purpose-driven culture. These numbers reflect more than satisfaction—they showcase a team that is proud of its mission, deeply connected to community impact, and genuinely enjoys coming to work every day.

Turning Insights into Action

PSU’s leadership doesn’t just celebrate results—they act on them. By leveraging insights from the Amazing Workplace platform, PSU is focusing on advancing their strongest areas while addressing opportunities for improvement. The outcome is a workplace where people flourish, and in turn, the organization advances its mission: ensuring every individual belongs to and enriches their community while achieving the highest level of independence.